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HELP & ADVICE

Frequently Asked Questions

Hopefully, you’ll find the answer to your question in the categories below. If not, please get in touch. 

  • Can I arrange to visit your studio?
    No. I don't operate an open studio.
  • Do you have a YouTube channel?
    Not currently.
  • Where can I follow you on social media?
    If artworks interest you then, follow me on Instagram: russproctor_artist Follow my Facebook page for techniques, works in progress, news, exhibitions, shows and my interests: RP Fine Art
  • How do I keep updated with latest artwork for sale?
    If you Join my mailing list and you'll receive emails and news for all latest original artworks, print releases, exclusive offers and more. You will find this near the footer on the website. Unsubscribe at anytime.
  • Do you teach art classes?
    No, not currently.
  • How long will my giclée print last?
    If you keep your giclée print away from direct sunlight, moisture and dust, your print will last for years.
  • Do you sell your prints framed?
    No, only unframed from the website.
  • Why do you only sell giclée prints?
    Giclée art prints offer extreme longevity, preserving the original work's colours, brushstrokes, and textures. Which is why they are displayed in the world's finest museums, art galleries and private art collections.
  • What is a limited-edition print?
    A limited-edition print, means the print run is limited only to a specific number of copies. I check, hand-sign, number, and emboss-stamp each individual print to order. In the bottom left margin, you will see two hand-written numbers: E.g., 10/400, The top number identifies the print number (10), and the bottom is how many prints will be produced in the run of this edition (of 400). For provenance and information on the backstory of the print subject, each print includes a printed 'Certificate of Authenticity', which I hand-sign and emboss-stamp, and include with the print.
  • I ordered the wrong print size. Can I exchange it?
    Prints are made to order, so requesting a size exchange would mean producing an entirely new item. Unfortunately, my return policy doesn't cover products ordered in the wrong size.
  • Can you offer any other print sizes other than A3 and A2?
    No, only A2 & A3 are available.
  • What’s a remarque?
    A remarque is an artist's original pencil sketch on a limited-edition print, enhancing the print's value and collectability, offering a unique piece of original hand-drawn artwork. I seal my remarqued drawings using a professional fixative to protect the drawing against pencil smudging.
  • Do your prints include a certificate?
    Yes. For provenance and information on the backstory of the print subject, each print includes a printed 'Certificate of Authenticity', which I personally hand-sign and emboss stamp.
  • Does the print size refer to the size of paper or the image size?
    The 'print size' refers to the dimensions of the printing paper, and not the image area: A3 = 420 x 297 mm (16.5 x 11.7 inches) A2 = 594 x 420 mm (23.4 x 16.5 inches)
  • My print appears slightly different from what I saw on the website. Is my giclée print faulty?
    No. There isn't a printing fault. Giclée prints are faithful reproductions carefully calibrated to match the original artwork. Screen display settings vary, so that’s why the image when viewed on your device may not exactly match the actual printed item.
  • Do you sell stretched canvas prints of your work?
    No, not currently available.
  • Do I own copyrights if I buy the original artwork?
    Russ Proctor retains copyright for his artwork and images, which does not transfer to the sale or commission of the piece. Artwork can be displayed in your home or place of work but must never be reproduced without permission.
  • Are all your original artworks sold already framed?
    Not all my originals are sold with frames. Professionally framing original art pieces provides various options to enhance artwork and complement existing collections.
  • Do you sell your original artworks?
    Yes. Visit my online galleries to view my latest work, including original paintings, drawings, and older works, at various prices, ensuring a diverse selection for sale. I also accept commissions for unique, personalised artwork.
  • Who owns copyright with commissioned artwork?
    Russ Proctor retains copyright for his artwork and images, which does not transfer to the sale or commission of the piece. Artwork can be displayed in your home or place of work but must never be reproduced without permission.
  • How do I commission an artwork?
    Please complete the form on the Contact Page. Commissions start from £350.00. They typically take eight weeks but can vary*. *The final cost and completion date for a commission depends on various factors, including art medium, size, design complexity and final drying and finishing processes.
  • I have a specific budget available. Can you work with this?
    Commissions start from £350. We can discuss the various options available to you to ensure delivery within your budget. Complete the form on the 'Contact' page, and I will reply and discuss all available options.
  • How long does a commission take?
    Commissions typically take eight weeks but can vary*. *The final cost and completion date for a commission depends on various factors, including art medium, size, design complexity and final drying and finishing processes.
  • What do you charge for commissions?
    Commissions start from £350. The final cost for a commission depends on various factors, including art medium, size, design complexity and final drying and finishing processes.
  • Can I spread the cost of my purchase?
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  • What payment methods do you accept?
    I accept the following payment methods: 1. PayPal. 2. Credit or Debit Card. Click 'Pay with credit or debit card' if you don't have a PayPal account. ApplePay, Visa, MasterCard, Amex, Jcb, Diners, CartesBancaries, Discover, Maestro, Electron. 3. PayPal - pay later with 'Pay in 3'*. Split your purchase into 3 payments with no sign-up fees or late fees. *Available for purchases of £30 to £2,000. 18+ UK residents only. Terms apply. Click here for full information on 'Pay in 3' 4. For commissioned artwork, you will be emailed a pro-forma PayPal invoice.
  • How secure is your on-line shop?
    The website is built using the latest protocols and is compliant and certified with the highest international privacy and security regulations, including Soc 2 Type 2, PCI DSS Level 1, several ISOs, GDPR, CCPA and LGPD. My privacy policy explains how the business collects, uses, and stores sensitive data from its customers.
  • Can I spread the cost of my purchase?
    This option is available for those 18+ UK residents purchasing my art or prints online between £30 and £2,000. You can spread the cost across three equal interest-free instalments over three months by choosing the PayPal ‘Pay in 3’ payment option at the checkout*. Pay in 3 interest-free payments: Split your purchase into 3 payments with no sign-up fees or late fees. Example: Purchase price £40.00 £13.33 Today £13.34 1 month £13.33 2 months 1. Choose PayPal at checkout to pay later with Pay in 3. 2. Complete your purchase with the first payment today. 3. Remaining payments are taken automatically. Click here for more information (*Pay in 3 is a form of credit, so carefully consider whether the purchase is affordable and how you will make the repayments. Be aware of the possible impact of using Pay in 3 and of missing payments, including making other borrowing more difficult or more expensive. Pay in 3 eligibility is subject to status and approval. 18+ UK residents only. Available for purchases of £30 to £2,000. Terms and conditions apply. PayPal Pay in 3 is a trading name of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH.)
  • Will I need to pay extra VAT, duty or import taxes if shipping outside the UK?
    From 1 January 2021, you may have to pay taxes and duties such as customs duty and VAT when you buy from a UK business (except Northern Ireland). Whether or not you must pay additional charges depends on the value and origin of the products you bought. Russ Proctor Fine Art is not liable for any customs charges incurred when delivering your order, or for any order returns made outside the U.K.
  • When do you deliver if I use the PayPal 'Pay in 3' payment option?
    Your order will be processed and shipped only when your last payment has been received.
  • How long will it take to despatch my print?
    Prints are made to order. All orders are processed and despatched on a weekly basis, so please allow for the combined processing and shipping time. From the moment you click ‘order’, despatch and delivery usually takes: 7-10 days for within the UK. 8-12 days to Europe. 11-35 days Worldwide. If you have requested a remarque, please allow an additional 14 days.
  • How will my order be sent?
    Prints are sent unframed and sealed in cello bags and rolled in a durable cardboard tube. Delivered via Royal Mail using tracked services. Original artwork is packed and padded securely as a flat parcel box. Delivered via a courier using tracked and signed services.
  • Can I create an account on your website?
    Yes, Click on 'login' next to the cart icon on the menu bar at the top of the website. Follow instructions on the next screen to Sign-up.
  • How will my order be delivered?
    Print Orders will be delivered by Royal Mail/ Parcel Force using a tracked service. Original artwork orders are delivered by courier using a tracked and signed service.
  • Can I specify a preferred delivery date?
    No, preferred delivery dates are not currently available.
  • Do you ship to PO Boxes?
    No. I only ship to a physical address.
  • My order has arrived damaged, can you help me?
    If your parcel arrives damaged, you must contact me within 24 hours of delivery. Please take photographs, clearly showing the damage to the package or item. Email photographs to me within 48 hours of delivery, I will then arrange a replacement, or refund where a replacement is not available.
  • Do you ship worldwide?
    Yes, but I don't ship to every country. Contact me for any assistance if experiencing issues at checkout with shipping worldwide.
  • Do you offer free delivery?
    Free worldwide delivery is available for all orders over £50.
  • How long does delivery take?
    Orders are processed and despatched on a weekly basis, so please allow for the combined processing and shipping time. From the moment you click ‘order’, delivery usually takes 7-10 days for within the UK. 8-12 days to Europe. 11-35 days Worldwide.
  • Can you help? Is my order missing?
    Please get in touch using the form on the contact page. Orders can be delayed due to seasonal or operational issues.
  • What is your return policy?
    If you are not 100% satisfied with your order, email me within 14 days of delivery within the UK and Europe. Items delivered to an overseas address must be returned within 30 days of the delivery date. If reporting damages or faulty or missing goods, within 24 hours. You must return your item, at your cost own cost, using a tracked and fully insured postage service. Refunds will be paid within 14 days of the return of your order. Refunds are issued only to the original cardholder, and the same account and method which was used to place the original order. No Cash refunds or refunds via Bank Transfer are offered. Commissioned artwork, or bespoke prints/ artwork altered to your specification, i.e. remarqued prints, are not refunded. Don’t return anything without contacting me first. Please follow the Returns Procedure: Click here for the Returns Procedure. Click here for full information on Returns and Refunds.
  • Can I return an item I bought from you offline?
    Yes. If you are not 100% satisfied with your offline order, email me within 30 days of the date of purchase, or if reporting damages or faulty or missing goods, then within 24 hours. You must return your item, at your cost own cost, using a tracked and fully insured postage service within 14 days of the date of purchase, enclosing your contact details and the original sales receipt or email to identify your order. Refunds will be paid within 14 days of the return of your order. Refunds are issued only to the original cardholder, and the same account and method which was used to place the original order. No Cash refunds or refunds via Bank Transfer are offered. Don’t return anything without contacting me first. Please follow the Returns Procedure; Click here for the Returns Procedure. Click here for full information on Returns and Refunds. Commissioned artworks and customised works i.e., remarqued prints, personalised artworks, and custom-framed items, are non-refundable.
  • Do you offer exchanges?
    No. Exchanges are not offered. You will need to return your item and place a new order from the website. Click here for the Returns Procedure.
  • How long do I have to return my order for a refund?
    You have 14 days to make a return for a refund if within the UK or Europe. Items returned from an international address must be returned within 30 days of the delivery date. Click here for the Returns Procedure. Click here for full information on Returns and Refunds.
  • Do you offer free returns?
    No. Free returns are only offered on orders which are faulty or have been damaged during delivery.
  • Can I return a gift for a refund?
    Yes, but any refund will be issued only to the original cardholder, and the same account and method which was used to place the original order. I do not offer cash refunds, or refunds via Bank Transfer. If you are not 100% satisfied with the item, please email me within 14 days of the original delivery date, after this time, unfortunately, I don't offer a refund. I offer refunds, but no exchanges. Commissioned artwork, or bespoke prints/ artwork altered to your specification, i.e. remarque prints, are not refunded. Don’t return anything without contacting me first. Please follow the Returns Procedure: Click here for the Returns Procedure.
  • How will you refund me?
    Refunds will be paid within 14 days of the return of your order. Refunds are issued only to the original cardholder, and the same account and method which was used to place the original order. No Cash refunds or refunds via Bank Transfer are offered.
  • How do international returns work?
    If you are not 100% satisfied with your order, email me within 14 days of delivery, or if reporting damages or faulty or missing goods, then within 24 hours. ​Items delivered to an overseas address must be returned within 30 days of the delivery date. You must return your item, at your cost own cost, using a tracked and fully insured postage service. Refunds will be paid within 14 days of the return of your order. Refunds are issued only to the original cardholder, and the same account and method which was used to place the original order. No Cash refunds or refunds via Bank Transfer are offered. Commissioned artwork, or bespoke prints/ artwork altered to your specification, i.e. remarqued prints, are not refunded. Don’t return anything without contacting me first. Please follow the Returns Procedure: Click here for the Returns Procedure. Click here for full information on Returns and Refunds.
  • Can I clean my giclée print?
    I don’t recommend cleaning the actual print, other than a light dust, using a clean, white, dry, soft, lint-free cloth or a photographer’s lens brush in a light motion, to gently wipe off dust. To avoid staining the giclée, do not clean it with a dirty or dark-coloured cloth. Never try to clean a giclée print with any liquid, compound, a damp cloth, water, or solvents, or be tempted to use an iron, steam, or introduce moisture to flatten it - as this will definitely damage it! Never vacuum or use stiff brushes or abrasive cloths, as the surface of the print is delicate and may be scratched and the paper easily creased.
  • How do I flatten-out my giclée print after delivery?
    1. Find a surface that is flat, smooth, and hard. Clean it of any dirt and particles that might damage your print. 2. Unpack the tube, carefully remove both tube end caps. Your print is wrapped in a sealed cello bag and rolled inside the postal tube. 3. Carefully remove the rolled print from the postal tube, gently holding the ends and around the middle of the print. 4. With the print still sealed in the cello bag, lay the print, image-side down, on the flat prepared surface. 5. Open the bag seal and remove the Certificate of Authenticity. Then reseal the cello bag. 6. Lay a few clean and dry objects that are smooth, flat, and heavy - books are perfect to cover the print. 7. Let your giclée print relax overnight - if it still isn’t flat when you remove the books, replace them for a few more hours.
  • How do I look after giclée prints?
    Giclée prints should be for in the same way as an original piece of art. This means that dirt, dust, moisture, oils, adhesives, solvents, heat, and anything that could scratch, dent, or crease the paper should all be avoided when you are handling your print. The surface of a giclée print is delicate and easily scratched, so I recommend leaving it sealed in the cello bag, until you have it professionally framed. Always request acid-free picture mounts and UV-protective glazing when framing. Always hang or store prints away from direct sunlight, moisture, and dust.
  • How do I clean an original oil painting?
    The easiest way to remove a thin layer of dust, grime or residue is with a soft cloth and soapy water. Due to its low pH level and mild properties, olive oil-based soap is often considered the most effective soap to use. Make sure you don't use anything that contains alcohol or solvents, as this could remove some of the paint.
  • How do I prevent thrips (Thunder flies) getting into my frame?
    The frame package should be properly sealed to prevent insects from entering the frame and consuming the artwork or framing materials. To prevent damage, create a sealed environment from the glass to the under mount, creating a microclimate for the artwork. If professional framing is recommended, however, ensure the framer will be sealing the frame package to prevent insects from entering.

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